SOLUTIONS - FOR NETWORK OPERATIONS
End-to-End Visibility for Improved Customer Experience
Experience more control, no-hassle provisioning, and easier troubleshooting with software-defined interconnections
TAKE CONTROL OF NETWORK MANAGEMENT
You Know How to Improve Customer Experience - You Just Need the Right Tools
Network Operations has become one of the most critical organizational functions. Not only are network operations teams vital to managing the performance of the organization’s communications infrastructure, they are also often on the front line supporting customers.
Network Operations teams are highly trained and highly motivated to provide the best customer service possible, yet the communications industry has had some of the lowest overall NPS ratings on any industry. Why?
The issue isn’t the lack of skills of the Network Operations team. The problem lies in the convoluted tools that traditional vendors provide for customer support.
TAKE CONTROL OF NETWORK MANAGEMENT
You Know How to Improve Customer Experience - You Just Need the Right Tools
Network Operations has become one of the most critical organizational functions. Not only are network operations teams vital to managing the performance of the organization’s communications infrastructure, they are also often on the front line supporting customers.
Network Operations teams are highly trained and highly motivated to provide the best customer service possible, yet the communications industry has had some of the lowest overall NPS ratings on any industry. Why?
The issue isn’t the lack of skills of the Network Operations team. The problem lies in the convoluted tools that traditional vendors provide for customer support.
THE PROBLEM
Existing vendor equipment is designed as individual monolithic tools with inherent limitations that cause these problems for Network Ops teams:
- Need to access multiple systems to manage or troubleshoot an end-to-end problem
- Troubleshooting is extremely difficult because each vendor has their own proprietary operation system
- Provisioning new services often involves configuration of multiple systems that often requires service disruption for other customers
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A NEW APPROACH
What if you could build interconnections without using a random assortment of discrete proprietary boxes that have little support for end-to-end visibility?
Instead, build software-defined interconnections using small sets of fully interoperable software microservices. Each is managed via a common interface that provides visibility across the full network function chain. View the performance of discrete functions all in the context of a specific customers’ interconnection.
- Complete per-tenant control & isolation, easy configuration changes, network function maintenance, and software updates with no disruption to system traffic flows
- A structure that is inherently highly available (HA) and no hardware redundancies required to support 100% uptime
- Quick installation of routing, firewall, security and other new network functions with the click of a mouse instead of ordering more equipment or software licenses
WHAT CAN YOU DO?
Better Support for Your Customers
You define the power of the platform. Use Luxon for more visibility, control, no-hassle provisioning, and easier troubleshooting.
End-to-End Visibility
Complete management and control of the entire interconnection spanning multiple network functions using a single interface
Rapid Provisioning
Turn up new interconnections in minutes
Improved Customer Satisfaction & Reduced Churn
Quickly troubleshoot and resolve customer trouble tickets
WHAT CAN YOU DO?
Better Support for Your Customers
You define the power of the platform. Use Luxon for more visibility, control, no-hassle provisioning, and easier troubleshooting.
End-to-End Visibility
Complete management and control of the entire interconnection spanning multiple network functions using a single interface
Rapid Provisioning
Turn up new interconnections in minutes
Improved Customer Satisfaction & Reduced Churn
Quickly troubleshoot and resolve customer trouble tickets
