SOLUTIONS - FOR NETWORK OPERATIONS

End-to-End Visibility for Improved Customer Experience

Experience more control, no-hassle provisioning, and easier troubleshooting with software-defined interconnections

TAKE CONTROL OF NETWORK MANAGEMENT

You Know How to Improve Customer Experience - You Just Need the Right Tools

Network Operations has become one of the most critical organizational functions. Not only are network operations teams vital to managing the performance of the organization’s communications infrastructure, they are also often on the front line supporting customers. 

Network Operations teams are highly trained and highly motivated to provide the best customer service possible, yet the communications industry has had some of the lowest overall NPS ratings on any industry. Why?

The issue isn’t the lack of skills of the Network Operations team. The problem lies in the convoluted tools that traditional vendors provide for customer support.

TAKE CONTROL OF NETWORK MANAGEMENT

You Know How to Improve Customer Experience - You Just Need the Right Tools

Network Operations has become one of the most critical organizational functions. Not only are network operations teams vital to managing the performance of the organization’s communications infrastructure, they are also often on the front line supporting customers. 

Network Operations teams are highly trained and highly motivated to provide the best customer service possible, yet the communications industry has had some of the lowest overall NPS ratings on any industry. Why?

The issue isn’t the lack of skills of the Network Operations team. The problem lies in the convoluted tools that traditional vendors provide for customer support.

THE PROBLEM

Existing vendor equipment is designed as individual monolithic tools with inherent limitations that cause these problems for Network Ops teams:

  • Need to access multiple systems to manage or troubleshoot an end-to-end problem
  • Troubleshooting is extremely difficult because each vendor has their own proprietary operation system
  • Provisioning new services often involves configuration of multiple systems that often requires service disruption for other customers

  

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A NEW APPROACH

What if you could build interconnections without using a random assortment of discrete proprietary boxes that have little support for end-to-end visibility?

Instead, build software-defined interconnections using small sets of fully interoperable software microservices. Each is managed via a common interface that provides visibility across the full network function chain. View the performance of discrete functions all in the context of a specific customers’ interconnection.

Luxon’s network function microservice architecture provides:
  • Complete per-tenant control & isolation, easy configuration changes, network function maintenance, and software updates with no disruption to system traffic flows
  • A structure that is inherently highly available (HA) and no hardware redundancies required to support 100% uptime
  • Quick installation of routing, firewall, security and other new network functions with the click of a mouse instead of ordering more equipment or software licenses

WHAT CAN YOU DO?

Better Support for Your Customers

You define the power of the platform.  Use Luxon for more visibility, control, no-hassle provisioning, and easier troubleshooting.

End-to-End Visibility

Complete management and control of the entire interconnection spanning multiple network functions using a single interface​

Rapid Provisioning

Turn up new interconnections in minutes

Improved Customer Satisfaction & Reduced Churn

Quickly troubleshoot and resolve customer trouble tickets​

WHAT CAN YOU DO?

Better Support for Your Customers

You define the power of the platform.  Use Luxon for more visibility, control, no-hassle provisioning, and easier troubleshooting.

End-to-End Visibility

Complete management and control of the entire interconnection spanning multiple network functions using a single interface

Rapid Provisioning

Turn up new interconnections in minutes

Improved Customer Satisfaction & Reduced Churn

Quickly troubleshoot and resolve customer trouble tickets

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